Privacy Policy
OSM Solutions, LLC d/b/a Menuboard Manager | Effective Date: August 26, 2026
This Privacy Policy describes how OSM Solutions, LLC d/b/a Menuboard Manager (“we”, “us”, or “our”) collects, uses, and protects your personal information in connection with your use of our digital signage software and related services (“Services”).
Information We Collect
We collect the following types of personal information from you:
- Account Registration: When you create an account, we collect your name, email address, and password.
- Login Access: When you log in to Menuboard Manager, we collect your IP address and login timestamp.
- Optional Information: You may choose to provide additional information, such as your phone number, company name, and billing address.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and operate the Services;
- To process your account registration and manage your account;
- To send you important information about the Services, such as updates, announcements, and security alerts;
- To respond to your inquiries and requests;
- To improve the Services based on your usage;
- To comply with applicable laws and regulations.
Customer Business Data
Menu content, pricing, product and item information, images, and data received from a customer’s point-of-sale system are the business data of that customer and are not personal information. We use such data solely to provide the Services to that customer. We do not sell customer business data, do not disclose it to third parties except to service providers as necessary to operate the Services, and do not use it to develop, train, benchmark, or market products or services to others. Customer business data is also governed by the confidentiality terms of the applicable services agreement between us and that customer.
Information Sharing and Disclosure
We do not sell or rent your personal information. We share it only as follows:
- Service Providers: We may share your personal information with third-party service providers who help us operate the Services, such as cloud storage providers and payment processors. These service providers are bound by contractual obligations to keep your information confidential and to use it only for the purposes authorized by us. A current list of our service providers is available on request.
- Legal Requirements: We may disclose your personal information if we are required to do so by law, such as in response to a court order or subpoena.
- Business Transfers: We may disclose your personal information in connection with a merger, acquisition, or other business transaction.
Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain your information for a longer period of time as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of the Services. This information may include your IP address, browser type, operating system, pages you visit, and links you click. We use this information to improve the Services and to personalize your experience.
Your Choices
You have the following choices regarding your personal information:
- You can access and update your account information at any time by logging in to your account.
- You can delete your account by contacting us at operations@osmsolutions.com.
- You can opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any email you receive from us.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Where we have agreed to specific security obligations in a services agreement with a customer, those obligations apply in addition to this Policy and, in the event of any conflict, control.
Security Incident Notification
If we confirm a security incident that has resulted in the unauthorized acquisition of, or access to, personal information or customer business data that we hold, we will notify the affected customer without undue delay and in no event later than seventy-two (72) hours after confirmation. Our notice will describe what we know about the incident, the categories of information involved, and the steps we are taking in response.
Children’s Privacy
The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us at operations@osmsolutions.com.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website, and you are advised to review it periodically. Where this Policy has been attached to or incorporated into a written agreement with a customer, the version so attached governs that agreement until amended in writing, and we will provide that customer written notice of any material change.
Contact Us
If you have any questions about this Privacy Policy, please contact us at operations@osmsolutions.com.